Refund Policy

Refund

You can return your product for a refund within 30 days of delivery.
If 30 days have gone by since the package is delivered, unfortunately we can’t offer you a refund.

Repair

We offer a free warranty for transceiver modules, DACs, and ACOs within 3 years of delivery.
We offer a free warranty for fiber optic cables within 90 days of delivery.

Policy Ineligible Items:

* Customized fiber optical cables.
* Manually damaged products.

Shipping Fees

For orders delivered to you with wrong items or damaged conditions, QSFPTEK will cover all the return shipping costs.
You will be responsible for paying for your own shipping costs for returning items that are not due to our error.

How to Initiate a Refund/Repair?

1. send us an email at sales@qsfptek.com.
2. Reply to your order confirmation email to request which products you would like to return.
3. Print the prepaid return shipping label that you will receive by email.
4. Send all items back to us using the label provided.
5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
6. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping address:
Room I.J,9Floor, Block 6-B, Baoneng Science Park, 
Qingxiang Road,Qinghu, Longhua District, Shenzhen, China.

FAQs:

1. How long to receive my refund？

In most cases, it takes us 1 to 5 business days to process a refund after we receive your returned items. The exact time you receive your refund depends on your bank.

2. Will I get a full refund?

If the return is due to our error, you will get full refund.
If you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.

3. What if I get late or missing refunds?

If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@qsfptek.com.

4. What if my return is lost or damaged?

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Info

For any questions not covered on this page, please contact us via one of the methods below. We're always glad to hear from you.

Email: sales@qsfptek.com
Live Chat: https://direct.lc.chat/13118406/
Contact us form: https://store.qsfptek.com/pages/contact-us